At BENZ EQUESTRIAN, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we are here to help. Please review our Returns & Replacements Policy outlined below:

1. Returns:

We accept returns on merchandise within [insert number] days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Please include a copy of the original receipt or proof of purchase with your return.

2. Replacements:

If you receive a defective or damaged item, we will gladly replace it for you at no additional cost. Please contact our customer service team within [insert number] days of receiving your order to initiate the replacement process.

3. Exchanges:

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, simply follow the returns process outlined above and place a new order for the desired item.

4. Return Shipping:

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

5. Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [insert number] days.

6. Exceptions:

Certain items are non-returnable, including:

• Gift cards
• Customized or personalized items
• Clearance or sale items

7. Contact Us:

If you have any questions or concerns about our Returns & Replacements Policy, please contact us at info@benzequestrian.com